FAQ’s
Common Questions
Yes, we provide complimentary baby and child booster seats upon request. Please let us know in advance when booking.
Please use the contact form on the Contact Us page to send us your queries.
Yes, our chauffeurs will assist you with your luggage on all journeys — from pickup to drop-off — ensuring a smooth and stress-free experience.
Airport Transfers
Yes 60 minutes We monitor the status of your flight to ensure your chauffeur is always there when you land.
Please email or call us about a change in your journey and provide the new flight details.
Yes, our chauffeurs will assist you with your luggage on all journeys — from pickup to drop-off — ensuring a smooth and stress-free experience.
Most airlines recommend arriving at the airport 2–3 hours before your flight. However, we advise confirming this with your airline or travel provider, as requirements may vary.
Returns
If you leave something in the vehicle, please contact us as soon as possible. We will do our best to locate and return your item promptly.
Payment
Payment is required upfront at the time of booking. You can securely pay online through our website using all major debit or credit cards.
We only accept secure online payments at the time of booking — cash payments are not accepted.
You will automatically receive a receipt via email at the time of booking. If you need another copy, feel free to contact us.
Cancellations made more than 24 hours before the journey are free of charge. However, same-day cancellations will incur a 25% fee.