Privacy Policy
Effective Date: 5 June 2025
Last Updated: 5 June 2025
Company: Citilux Travels
Website: www.citiluxtravels.com
1. Who We Are
Citilux Travels (“we”, “our”, “us”) provides premium chauffeur services across the UK. We are committed to protecting your personal data and handling it in accordance with data protection laws including the UK GDPR and the Data Protection Act 2018.
Data Controller:
Citilux Travels
Email: info@citiluxtravels.com
Phone: +44
Website: [www.citiluxtravels.com](http://www.citiluxtravels.com)
2. What Data We Collect
We collect the following types of data when you use our website or services:
Identity Data: Full name, title.
Contact Data: Email address, phone number, billing address.
Booking Information: Travel itinerary, pickup/drop-off locations.
Payment Data: Securely processed via third-party gateways (we do not store card details).
Technical Data: IP address, browser type, operating system, and browsing actions via cookies.
Communications: Emails or messages sent to us for support or inquiries.
3. How We Use Your Data
We use your data to:
- Process bookings and manage your account.
- Provide customer support.
- Send confirmations, reminders, and updates.
- Improve our services and website functionality.
- Comply with legal obligations and fraud prevention.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
Contractual necessity: To provide you with the services you request.
Legal obligation: To comply with applicable laws.
Legitimate interests: To improve services and protect our business.
Consent: For marketing emails and cookies (when required).
5. Data Sharing
We do not sell your personal data. We may share your data with:
Our chauffeurs, strictly for service delivery.
Payment processors (e.g., Stripe, Square).
IT service providers who support our website.
Legal/regulatory authorities if required by law.
6. International Data Transfers
We store your data in the UK. If any data is transferred outside the UK (e.g., for cloud hosting), we ensure it is protected using lawful safeguards such as adequacy decisions or Standard Contractual Clauses (SCCs).
7. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
8. Your Data Rights
Under UK GDPR, you have the following rights:
Right to access – Request copies of your personal data.
Right to rectification – Correct any inaccurate or incomplete data.
Right to erasure – Ask us to delete your data (where lawful).
Right to object – To processing, especially for direct marketing.
Right to restrict processing – In limited circumstances.
Right to data portability – Receive your data in a structured format.
Right to withdraw consent – At any time, for marketing or optional services.
To exercise your rights, contact: info@citiluxtravels.com
9. Marketing Communications
We will only send you promotional emails if you have opted in. You may unsubscribe at any time by clicking the link in the footer of any marketing email or contacting us directly.
10. Data Security
We use secure servers, encrypted communication (SSL), and access controls to protect your personal data.
11. Cookies
Please refer to our *[Cookie Policy](#)* for details about how we use cookies on our website.
12. Contact & Complaints
If you have any questions or complaints regarding your personal data, please contact us at info@citiluxtravels.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk